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Thought leadership articles.

A Watershed Moment for Serviced Accommodations

Global Insights, Leadership

Standards, Trust, Expectations, Follow-Through—Confidence Fear, uncertainty, and the unknown currently plague global travel and mobility managers. COVID-19 has brought the travel industry to a grinding halt. While virtual conferences and Zoom meetings help alleviate some of the pressure weighing on…

A Mental Goodie Bag from ERC Boston


Yet in typical fashion, my time was overrun by meeting after meeting, a fate I have come to find out, many attendees experienced. That left me wondering what I missed during the breakout sessions and on the tradeshow floor. Assuming I wasn’t the only one who felt this way, I reached out to a few fellow attendees and asked them for their biggest takeaways from Worldwide ERC, Boston, and put together a top-five list.